Queue View is designed to allow serving two lines of customers from one POS Station. In this scenario, customers are being identified by scanning their barcode, entering their Name or PIN Number with a 10-key pad or keyboard, scanning their finger using the finger scanner or clicking Search to locate them by Name or PIN number. Once identified they are added to the Queue, waiting to be served.


Speed Mode is used when serving all customers the same meal offering(s), removing the time required to select meal items for each customer in the queue and increasing the speed of service.


Serve in Queue View with Speed Mode On

1. If Menu is not selected under Current View, click Menu:


2. Click Speed Mode On:


3. Select the Template you want to use for service:


4. Select the Meal and/or A La Carte offering(s) to be served to each customer in the queue:


5. Under Current View, click Queue:


6. Identify Customers. Customers that have been identified and queued up will be displayed and served in the order they were queued from top to bottom on the left side of the Queue View window:


The most recently identified customer is displayed to the left of the Queue View window:


Note! If 'Allow Speed Mode without Cashier intervention' is enabled in District Meal Service Settings or in POS Station Settings no further action is needed to complete the transaction unless one of the following occurs:
  • Serving a Second Meal to the customer.
  • Meal offering contains a diet restriction or allergen for the customer.
  • The customer's account will be overdrawn.
  • An alert message is set on the customer's account.
  • The customer has a purchase restriction on the offering being served.

6b. In the dialog box that appears, select Serve or Don't Serve to complete or cancel the transaction.


7. When 'Allow Speed Mode without Cashier intervention' is Not enabled, click one of the following Payment Methods to complete the transaction:


Once the transaction is complete, a Transaction Succeeded message is displayed in the top right, the served customer is moved to the Customers Served list and the next customer in the queue is displayed to the left of the Queue View window, ready to serve:


7. Repeat steps 6-7 above to serve each customer in the queue.